Terms & Conditions for pvip app Players in Bangladesh

By accessing, registering on, or using any feature of the pvip app platform — including but not limited to the website, any associated mobile interface, the betting product, the live casino, and the slots lobby — you ("the Player", "you", "your") agree to be bound by these Terms & Conditions in their entirety. These Terms form a legally binding agreement between you and pvip app.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using pvip app and must not register an account, deposit funds, or participate in any game or betting activity on the platform. Continued use of pvip app constitutes your ongoing acceptance of these Terms as they are amended from time to time.

These Terms & Conditions should be read alongside our Privacy Policy and Responsible Gaming policy, both of which are incorporated by reference into these Terms and form part of the overall agreement governing your use of pvip app. In the event of any inconsistency between these Terms and any promotional material, these Terms shall prevail.

To register and maintain an active account on pvip app, you must satisfy all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. 18+ pvip app is an adults-only platform. Registration, deposit, and real-money gameplay are strictly prohibited for persons under the age of 18.
• You must be legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction. It is your sole responsibility to verify the legality of online betting and casino gaming in your place of residence before registering.
• You must be a natural person (not a corporate entity, bot, or automated script) and must register using your own genuine identity details.
• You must not be a current employee, contractor, agent, or close family member of an employee or contractor of pvip app or any of its affiliated game providers.
• You must not have previously been self-excluded from pvip app or had your account closed for breach of these Terms & Conditions.

pvip app reserves the right to request identity verification documents — including a national ID card, passport, or other government-issued proof of age and identity — at any point during the account lifecycle, including at registration, prior to processing a withdrawal, or during any routine compliance review. Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction or closure.

To access real-money games, place bets, or make deposits on pvip app, you are required to create a registered player account. The registration process requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid mobile number associated with your bKash, Nagad, Rocket, or Upay account.

Accuracy of Information: You warrant that all information provided during registration and at any subsequent point is truthful, accurate, and up to date. Any material misrepresentation — including the use of a false name, date of birth, or address — constitutes a breach of these Terms and may result in immediate account suspension, forfeiture of balances, and the cancellation of any pending or prior withdrawals.

Single Account Policy: Each player is permitted to hold one (1) registered account on pvip app. You must not open, operate, or attempt to operate more than one account, whether under your own name or any other identity. pvip app employs technical and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, all associated accounts will be suspended pending investigation, and pvip app may, at its sole discretion, close all accounts and void all associated bets and bonuses.

Account Security: You are solely responsible for the security of your pvip app login credentials, including your username and password. You must not share your login details with any third party. pvip app accepts no liability for losses arising from unauthorised access to your account where such access results from your failure to adequately protect your credentials. You should use a strong, unique password and enable any additional security features offered by the platform.

Account Closure: You may request the closure of your pvip app account at any time by contacting our support team via live chat or email. Prior to closure, any remaining account balance above the minimum withdrawal threshold will be paid out to your registered BDT payment method. Accounts subject to an active bonus wagering requirement or under a responsible gaming self-exclusion period cannot be closed until the applicable restriction has elapsed or been formally processed.

• pvip app reserves the right to suspend or close accounts at any time for breach of these Terms, suspected fraud, suspected money laundering, or any other activity that is detrimental to the integrity of the platform.
• If your account is closed due to a breach of these Terms, any remaining balance may be forfeited at pvip app's discretion, subject to applicable legal obligations.
• Account information — including transaction records, game history, and chat logs — may be retained by pvip app for a period of up to seven (7) years following account closure for compliance and audit purposes.

All financial transactions on pvip app are conducted in Bangladeshi Taka (BDT). pvip app does not accept deposits or process withdrawals in any foreign currency. The platform does not charge currency conversion fees, and no conversion is applied to any transaction.

Supported Payment Methods: pvip app currently accepts deposits and processes withdrawals via the following Bangladesh mobile financial services:

• bKash — minimum deposit ৳200; withdrawals typically processed within 30 minutes.
• Nagad — minimum deposit ৳200; withdrawals typically processed within 30 minutes.
• Rocket (Dutch-Bangla Bank) — minimum deposit ৳200; withdrawals processed within standard processing windows.
• Upay — minimum deposit ৳200; withdrawals processed within standard processing windows.

Deposit Processing: Deposits made via bKash, Nagad, Rocket, and Upay are credited to your pvip app account balance in real time or within a maximum of 30 seconds from confirmed payment. pvip app is not responsible for delays caused by the mobile financial service provider's own processing infrastructure.

Withdrawal Policy: Withdrawal requests are subject to identity verification. pvip app may require you to verify your identity and the ownership of your registered payment method before processing any withdrawal. Withdrawals will only be paid to a payment account registered in your own name — third-party withdrawals are strictly prohibited. The maximum withdrawal amount per transaction and per day is subject to the limits published in the payments section of the pvip app platform.

Withdrawal of Bonus Funds: Bonus funds and winnings derived from bonus play are subject to wagering requirements as specified in the applicable promotion terms. Bonus-derived funds may not be withdrawn until the applicable wagering requirement has been fully met. Please refer to the individual promotion terms for full details.

By placing a bet or participating in any casino game on pvip app, you agree to the specific product rules that apply to that bet or game. General betting and gaming rules applicable across the platform are set out below. Specific rules for individual sports markets, casino games, and product features are published in the relevant product help sections.

Bet Acceptance: pvip app reserves the right to refuse, void, or limit any bet at its sole discretion, including but not limited to bets placed at erroneous odds, bets placed on suspended markets, or bets where there is reasonable suspicion of match-fixing or collusion. Bets that have been accepted and confirmed by the platform are binding on both the player and pvip app, subject to the outcome of the event and the applicable product rules.

Cricket and Sports Betting: pvip app offers pre-match and live in-play betting on cricket events including BPL, IPL, T20 World Cup, ICC tournaments, and bilateral series involving the Bangladesh Tigers, as well as other sports including football, kabaddi, and darts. Live odds are updated in real time; the odds displayed at the moment a bet is confirmed are the odds that apply to that bet. pvip app is not responsible for errors in real-time data feeds provided by third-party data suppliers.

Multi Bet Rules: Multi Bet accumulator selections are subject to the standard rules of each individual market selected. If one leg of a multi bet is voided (e.g., due to a match abandonment), that leg is removed from the accumulator and the overall bet is recalculated on the remaining legs. A multi bet reduced to a single selection will be settled as a single bet at the single-selection odds.

Casino and Live Casino: All slot games and live casino products available on pvip app are operated by certified third-party providers. The rules of each game are the rules published by the relevant provider. In the event of a technical malfunction during gameplay — including disconnection from a live dealer table or a slot session — the game history recorded on the provider's server is the authoritative record for settlement purposes. pvip app will not be liable for losses arising from internet connectivity issues on the player's side.

• All bets and game results are final once settled. Disputes must be raised with pvip app support within 30 days of the settlement date.
• Maximum win caps per bet and per game session may apply; these are published within the individual game or market rules.
• pvip app reserves the right to withhold payment of winnings pending investigation where there is reasonable suspicion of fraud, abuse, or technical error.

pvip app offers various promotional bonuses to both new and existing players, including welcome bonuses, deposit match bonuses, free bet credits, and seasonal promotions tied to events such as BPL season, IPL, Eid, and Pohela Boishakh. All bonuses are subject to their own specific promotion terms, which are published on the relevant promotion page at the time the promotion is active.

General Bonus Conditions: The following general conditions apply to all pvip app bonuses unless explicitly superseded by the specific promotion terms:

• Bonuses are available to eligible registered players aged 18 and above only. 18+
• Each bonus is available once per player, per household, per device, and per payment method unless otherwise stated.
• Bonus funds are credited to a separate bonus wallet and are subject to the wagering requirement stated in the promotion terms before they can be converted to withdrawable funds.
• Wagering requirements must be completed within the validity period stated in the promotion terms. Bonus funds and associated winnings that are not wagered within the validity period will be forfeited automatically.
• pvip app reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse bonus terms — including but not limited to opening multiple accounts to claim the same bonus, placing low-risk hedging bets to meet wagering requirements, or exploiting a bonus in a manner inconsistent with fair play — will result in the cancellation of the bonus and may result in account suspension.

Promotional Communications: By opting in to pvip app marketing communications, you consent to receiving promotional offers via your registered contact details. You may opt out of promotional communications at any time by updating your account notification preferences or by contacting support.

The following conduct is strictly prohibited on pvip app. Any player found to be engaging in prohibited conduct may have their account suspended or permanently closed, any winnings forfeited, and may be reported to relevant authorities where the conduct involves potential criminal activity.

• Fraud and Identity Misrepresentation: Providing false identity information at registration or any subsequent stage; impersonating another individual; using stolen or fraudulently obtained payment details.
• Money Laundering: Using pvip app for the purpose of laundering funds of any origin. All suspicious financial activity is reported in accordance with applicable anti-money laundering obligations.
• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market, including sharing card information in live dealer games or placing matched bets in collusion with another account.
• Bonus Abuse: Exploiting bonus terms, opening multiple accounts to claim the same bonus, or using technical exploits to circumvent wagering requirements or game mechanics.
• Automated Play: Using bots, scripts, software tools, or any automated system to interact with pvip app in a manner not permitted under these Terms, including automated bet placement, automatic game play, or scraping of odds data.
• Match Fixing: Placing bets on sporting events that you know or reasonably suspect to be subject to match-fixing, spot-fixing, or any other form of corrupt manipulation of sporting outcomes.
• Chargebacks: Initiating fraudulent or unjustified chargebacks on deposits made to pvip app via any payment method. Any player who initiates a chargeback will have their account suspended, and the chargeback amount will be set off against any withdrawable balance.

All content published on pvip app — including but not limited to the pvip app brand name and logo, website design, user interface elements, text, graphics, icons, images, audio, video, data compilations, software, and source code — is the proprietary intellectual property of pvip app or its licensors and is protected by applicable copyright, trademark, and intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use pvip app solely for your own personal and non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, distribute, republish, download, display, post, or transmit any part of the pvip app platform in any form or by any means without the prior written consent of pvip app.
• Modify, adapt, translate, reverse-engineer, decompile, or create derivative works based on any part of the pvip app platform or its underlying software.
• Use the pvip app name, logo, or any associated branding in a manner that implies endorsement, affiliation, or partnership without express written authorisation.
• Scrape, crawl, or systematically extract data from pvip app for any commercial purpose.

Game content displayed within the pvip app platform — including slot game assets, live dealer studio footage, and virtual sports graphics — remains the intellectual property of the respective provider (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, Spribe, etc.) and is subject to their own intellectual property protections.

pvip app provides the platform on an "as is" and "as available" basis. While we make every reasonable effort to ensure that the platform operates reliably and without interruption, pvip app does not warrant that the platform will be free from errors, interruptions, or technical failures at all times.

To the maximum extent permitted by applicable law, pvip app shall not be liable for:

• Any loss of winnings, loss of profits, loss of data, or indirect, consequential, or special damages arising from your use of or inability to use the pvip app platform, even if pvip app has been advised of the possibility of such damages.
• Losses arising from temporary unavailability of the platform due to scheduled maintenance, emergency downtime, or third-party infrastructure failures beyond pvip app's reasonable control.
• Errors in live odds data provided by third-party data suppliers, including data feed delays, inaccuracies, or omissions.
• Losses arising from your failure to maintain the security of your pvip app account credentials.
• Any tax obligations arising from your winnings. It is your sole responsibility to comply with any applicable tax laws in your jurisdiction.

Where pvip app's liability cannot be excluded by law, it is limited to the total value of deposits made by you to pvip app in the 30-day period immediately preceding the event giving rise to the claim.

pvip app reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a change is material — meaning it significantly affects your rights or obligations as a player — pvip app will provide reasonable notice of the change via a notice on the platform or by email to your registered address, where applicable.

Your continued use of pvip app following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue your use of pvip app and may request account closure as described in Section 3 above.

Termination by pvip app: pvip app may suspend or terminate your account at any time, with or without notice, if you breach these Terms & Conditions or if pvip app is required to do so under applicable law or by a competent authority. Upon termination, your right to access the platform ceases immediately. Any balance remaining in your account at the time of termination — provided it is not subject to forfeiture under these Terms — will be returned to your registered BDT payment method after the completion of any applicable verification or investigation process.

Governing Language: These Terms & Conditions are prepared and shall be governed in the English language. Any translation provided for convenience does not constitute the authoritative version.

Contact: If you have any questions about these Terms & Conditions, you may contact the pvip app support team via live chat (available 24/7) or by email at support@pvip-app.com. Support operates on Bangladesh Standard Time (BST, UTC+6).

These Terms & Conditions were last reviewed and updated in January 2026. pvip app is an 18+ platform. Please gamble responsibly.