Privacy Policy — How pvip app Protects Your Data

When you register for and use a pvip app account, we collect a range of personal information from you. The categories of information we collect, and the circumstances under which each is collected, are described in detail below. We collect only what is necessary for the stated purposes and do not request data that is irrelevant to operating the platform or meeting our legal obligations.

Registration and Identity Data: When you open a pvip app account, you provide your full legal name, date of birth, residential address, and a valid mobile number associated with your preferred Bangladesh mobile financial service (bKash, Nagad, Rocket, or Upay). This information is used to create and verify your account, enforce the 18+ age restriction, and comply with anti-money laundering and know-your-customer obligations.

Identity Verification Documents: If pvip app requires you to complete an enhanced identity verification check — for example, prior to processing a withdrawal above a certain threshold, or during a routine compliance review — you may be asked to upload a copy of a government-issued identity document (such as a Bangladesh National ID card or passport) and, where applicable, a proof-of-address document. These documents are processed securely and stored only for the duration required by our compliance obligations.

Financial Transaction Data: Every deposit, withdrawal, and bonus transaction you make on pvip app generates a transaction record. This record includes the amount, the payment method used (e.g., bKash, Nagad), the date and time in Bangladesh Standard Time (BST, UTC+6), and the resulting account balance. Transaction data is retained as required by financial compliance rules.

Gameplay and Betting Activity: pvip app records a full history of your betting and gaming activity on the platform, including bet selections, stakes, odds, game sessions, and settlement outcomes. This data is used to operate the platform, settle disputes, enforce responsible gaming limits, and compile aggregate product analytics.

Technical and Device Data: When you access pvip app, our servers automatically collect certain technical information, including your IP address, device type, operating system, browser type and version, screen resolution, referring URL, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform optimisation.

Communications Data: If you contact pvip app support via live chat or email, we retain a record of the conversation, including the content of your messages and any attachments you send. This is used to resolve your query, monitor service quality, and maintain an audit trail.

pvip app processes your personal data on the basis of one or more of the following legal grounds: (a) the performance of the contract between you and pvip app (i.e., operating your account and delivering the services you have requested); (b) compliance with a legal obligation; (c) our legitimate interests in operating a secure, commercially viable platform; or (d) your explicit consent, where applicable.

The specific purposes for which we use each category of personal data are as follows:

• Account Management: Creating and maintaining your pvip app account, processing logins and session management, and enabling account settings changes such as password resets and notification preferences.
• Payment Processing: Verifying and processing your BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay; reconciling transactions; and investigating payment disputes.
• Identity Verification and Fraud Prevention: Verifying your identity and age (18+ requirement), detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Regulatory Compliance: Meeting our obligations under applicable anti-money laundering rules, maintaining financial transaction records for the required retention period, and responding to lawful requests from competent authorities.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling, enforcing self-exclusion and deposit limit tools that you have set, and sending responsible gaming communications where our monitoring indicates a concern.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the pvip app betting interface, casino lobby, mobile experience, and customer support workflows.
• Marketing Communications (with your consent): Sending you promotional offers, bonus notifications, and event-specific promotions (such as BPL season offers, Eid promotions, or Pohela Boishakh specials) via your registered contact details, where you have opted in to receive such communications. You may opt out at any time.
• Customer Support: Responding to your queries, resolving account issues, and maintaining a record of support interactions for quality assurance and dispute resolution.

pvip app does not sell, rent, or commercially distribute your personal data to any third party. However, in order to operate the platform and meet our legal obligations, certain categories of your data are shared with carefully selected third parties under contractual data protection obligations. The categories of recipients and the basis for sharing are set out below.

• Payment Service Providers: To process your deposits and withdrawals, pvip app shares the minimum necessary payment data with the relevant mobile financial service operators (bKash, Nagad, Rocket, Upay) and, where applicable, with partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and other BDT-clearing institutions. These providers use your data solely to execute the financial transaction you have initiated.
• Game Content Providers: To enable you to play games within the pvip app casino lobby, your gameplay session data is shared with the relevant certified game provider (such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, or Spribe). These providers receive only the session data necessary to operate the game and record the outcome; they do not receive your full personal profile.
• Identity Verification Providers: Where enhanced KYC checks are required, your identity documents may be shared with a third-party identity verification service that performs document authenticity checks and age verification on our behalf. Such providers are bound by strict data processing agreements.
• Fraud Prevention and Security Services: pvip app may share technical data (such as IP addresses, device fingerprints, and behavioural patterns) with fraud detection and cyber-security service providers for the purpose of protecting the platform and its players from fraudulent activity.
• Analytics Providers: Aggregated, anonymised technical usage data may be shared with analytics platform providers to help pvip app understand how the platform is used and where improvements can be made. No personally identifiable information is included in these analytics data flows.
• Legal and Regulatory Authorities: pvip app will disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, a court order, or a lawful request from a competent authority. We will notify you of any such disclosure where we are legally permitted to do so.

pvip app uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device by your browser when you visit the pvip app website.

The categories of cookies used by pvip app are as follows:

You can manage your browser's cookie settings at any time through your browser's privacy or security settings menu. Please note that disabling strictly necessary or security cookies may prevent you from logging in or using certain features of pvip app.

pvip app does not use third-party advertising cookies or cross-site tracking cookies to build profiles of your browsing behaviour for advertising purposes beyond the pvip app platform itself.

pvip app retains your personal data for the minimum period necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, and audit obligations. The specific retention periods that apply to each category of personal data are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with pvip app, and for a period of seven (7) years following the closure of your account to meet anti-money laundering record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial compliance retention obligations.
• Identity Verification Documents: Retained for the period required by applicable KYC and AML regulations, typically up to seven (7) years following account closure or the completion of the verification check.
• Gameplay and Betting History: Retained for the duration of your active account and for a period of seven (7) years following account closure for dispute resolution, audit, and responsible gaming monitoring purposes.
• Customer Support Communications: Retained for up to three (3) years from the date of the interaction, for service quality assurance and dispute resolution purposes.
• Technical and Device Data (Server Logs): Retained for up to twelve (12) months from collection, for security monitoring and fraud detection purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your account relationship and for a period of three (3) years following the withdrawal of your consent, to demonstrate compliance with our marketing obligations.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is anonymised, the anonymised dataset may be retained indefinitely for aggregate analytics purposes as it no longer constitutes personal data.

pvip app implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, the following controls are in place across the pvip app platform:

• SSL/TLS Encryption in Transit: All data exchanged between your browser or device and the pvip app servers is encrypted using industry-standard SSL/TLS protocols. This applies to account logins, game sessions, payment flows, and support interactions.
• Encryption at Rest: Sensitive personal data stored in pvip app's databases — including identity documents and payment records — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access Controls: Access to personal data within pvip app's internal systems is restricted to authorised personnel who require it to perform their job functions. Role-based access controls and audit logging are applied to all internal data access.
• Password Security: Player passwords are stored as one-way cryptographic hashes — pvip app staff cannot read your password in plain text. You are responsible for choosing a strong, unique password and keeping it confidential.
• Fraud Monitoring: pvip app operates automated and manual fraud monitoring systems that continuously analyse account activity for indicators of unauthorised access, unusual transaction patterns, or identity misuse.
• Incident Response: pvip app maintains a documented data incident response procedure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, we will notify affected players and take appropriate remediation steps without undue delay.

As a pvip app player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the pvip app support team via live chat (available 24/7) or by email at support@pvip-app.com. We will respond to all valid requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data that pvip app holds about you, along with information about how it is used and with whom it is shared. This is sometimes referred to as a Subject Access Request (SAR). We will provide this information in a structured, commonly used, machine-readable format where requested.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain information (such as your contact preferences) directly within your pvip app account settings.
• Right to Erasure: In certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies — you have the right to request the deletion of your personal data. Note that this right is subject to overriding legal obligations such as our seven-year financial record retention requirement.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to Object: You have the right to object to the processing of your personal data where it is carried out on the basis of our legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where pvip app processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

If you have any questions, concerns, or requests relating to this Privacy Policy or to pvip app's handling of your personal data, please contact us through any of the following channels. Our support team operates on Bangladesh Standard Time (BST, UTC+6) and is available 24 hours a day, 7 days a week via live chat.

• Email: support@pvip-app.com (plain text — not a clickable link)
• Live Chat: Available 24/7 through the pvip app platform
• Support Hours: Bangladesh Standard Time (BST, UTC+6)

Policy Updates: pvip app reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made — meaning changes that significantly affect your privacy rights or the way we handle your personal data — we will notify you via a notice on the pvip app platform or by email to your registered address, where practicable, prior to the changes taking effect.

Your continued use of pvip app following the effective date of a revised Privacy Policy constitutes your acknowledgement of the updated policy. We therefore encourage you to review this page periodically. The effective date at the top of this page and in the hero section above indicates when the policy was last reviewed.

Governing Language: This Privacy Policy is prepared and shall be interpreted in the English language. Any translation provided for convenience does not constitute the authoritative version. In the event of any inconsistency between an English version and a translated version, the English version shall prevail.

This Privacy Policy was last reviewed and updated in January 2026. pvip app is an 18+ platform. Please gamble responsibly.